🚀 How it works (The Basic Solution)
If Robin does not recognize your accounts, the Robin Chrome extension is usually missing. Without this 'bridge', the software cannot communicate with your Indeed or LinkedIn session. Once the correct extension is active and your browser settings are properly configured, the connection will be established automatically.
⚙️ Configuration & Troubleshooting Steps
Follow these steps in the exact order below to properly configure the extension and clear any glitches:
Check your license: Ensure that an active license has been assigned to you within your organization.
Install the latest extension: Make sure you are using the most recent version. Download the newest Robin Chrome extension via this link.
Verify the account: Double-check that you are logged into the correct professional account on LinkedIn or Indeed.
Enable Third-Party cookies (Crucial): Ensure that cookies from third parties (third-party cookies) are allowed in your browser settings (Settings > Privacy and security > Third-party cookies). If these are blocked, the extension cannot pass your login session to Robin.
Clear your full browser cache: * Go to your browser history and choose to clear data for all time.
Ensure checkboxes are selected for cached images and files as well as cookies and other site data.
Restart: Close your browser, reopen Robin in Chrome, and log back into Indeed or LinkedIn. This will force a fresh renewal of the connection.
✨ Output & user experience
When all steps are successfully completed, the extension will instantly recognize your session. The connection will automatically appear on your screen, allowing you to process candidates and utilize all features smoothly.
🛑 The limits we have (Account & Platform Requirements)
Is the latest extension enabled and the cache cleared, but it's still not working? Check whether you meet the mandatory platform requirements:
Inside Robin: Navigate to Settings → Browser extension. Check if the toggle for Indeed or LinkedIn is set to pink (enabled).
Indeed requirement: The Smart Sourcing subscription must be actively linked to your specific account. Without this subscription, the integration will not function.
LinkedIn requirement: For InMail functionality, you need at least a Recruiter Lite (or higher) account.
Credits: You need at least 1 available credit to activate the connection. Please verify your balance directly on LinkedIn or Indeed.
❓ FAQ
Why do I still get an error saying I have no credits, even though I do? This is almost always caused by outdated session data stored in your browser or blocked cookies. Carefully follow the step-by-step guide above to clear your cache for all time, ensure third-party cookies are enabled, and then log back in.
What should I do if none of these steps work? If you have completed the entire troubleshooting sequence (checked license, updated extension, cleared all-time cache + cookies, enabled third-party cookies, and verified the correct account) and the connection is still missing, you must escalate this to support. Please contact our support team directly so we can look into it with you!