Possible causes & solutions
1. Your email is not connected
The calendar can only be connected after your email has been linked.
→ Connect your email first and try again.
2. The email address in Robin does not match your calendar email
The scheduler only works if both email addresses are identical.
→ Update your Robin email address or use a calendar with the same email.
3. Your calendar is not connected
Without a connected calendar, the scheduler is unavailable.
→ Go to Calendar Settings and reconnect your calendar.
4. Candidates do not see a calendar
This can happen when:
The questionnaire was not fully completed
Required questions were left unanswered
“Auto-send interview invite” was not enabled when starting the outreach
→ Check your settings and restart the outreach.
5. On-site or phone interview not fully configured
For on-site interviews, an address must be entered
For phone interviews, the recruiter’s phone number must be set
→ Add the missing information.
6. “Schedule interview now” is not available
This usually happens when the calendar is not connected.
→ Check your calendar connection.
If you still cannot schedule an interview, you can always contact us.