We’ve noticed that sometimes it’s difficult to paste the signature correctly into Robin, so we’ve listed the steps for you below!
If you have a Gmail account, you can follow these steps!
If you have an Outlook account, you can follow these steps!
Troubleshooting
What doesn't work with Outlook?
What doesn't work with Outlook?
When you copy the signature from Gmail and then send it via Outlook, it doesn't transfer correctly. The image will only be visible to you, but not to most recipients when you send it.
When you paste the signature into an Outlook email, both before and after sending the email, the image is stored locally on your laptop but cannot be transferred to us.
On a MacBook: When you paste the signature into an Outlook email before sending it, it works. However, there will be extra line breaks that affect the appearance of the signature.
On a MacBook: When you paste the signature into an Outlook email after sending the email, the image is stored locally on your laptop but cannot be transferred to us.