At Robin, our mission is to help you get as many intakes (and hires) as quickly as possible. The release of the email integration will help with that!
Currently, emails are sent through our email service, SendGrid, which is a highly stable mailing partner. One of the main benefits is that users don’t need to configure anything when they start using Robin. This is often referred to as Plug & Play.
Candidates receive an email sent on your behalf, but the email won’t appear in your sent items. Responses will, of course, come into your own inbox.
We have received feedback from the market indicating that emails sent from your own inbox tend to convert better. Therefore, we have added the option to link your own inbox. Below you can find the notification related to this.
How to connect your e-mail.
Let's take a step-by-step look together:
Click on a candidate.
Click on 'Email Candidate'.
An external screen will open.
Log in with the email address linked to us, in your case <email>.
Follow the remaining steps, and your email should be linked!
5a. Log out and log back in if it hasn't worked yet.
Linking inboxes provided by Outlook or Gmail can also be done easily this way; there are, of course, many ways to Rome! 😉
To do this, follow these 8 (2 min) steps!
For other providers, we support the IMAP protocol. The steps for this you can find in this article!
FAQ
Why does Robin need this access?
To send emails from your own email provider and ensure you can find them in your sent emails, we need access to those emails.
We only have access to emails originating from the Robin platform to display the related information in the Robin interface.
Note: This access is purely technical; our staff does not have access to your emails.
Is it safe to connect my email provider with Robin?
Yes, we use an external provider called Nylas. Nylas is an official partner of Google and holds all necessary security certifications. We are also audited by Google to ensure the security of all data and adherence to the highest security standards.
When I try to connect, I get a message saying I need to contact my administrator. What should I do?
If your email account is centrally managed by an administrator or an external IT company, you will need to ask them to approve the connection.
If they don’t know how to find the request, this Windows article will guide them through the necessary steps.
If your administrator does not see the pending request, it might be that your organization doesn’t have the right flow for requesting access. This can be arranged as described in this article.
I am stuck in the email connection flow, or the pop-up to connect won’t stop appearing.
This is usually a problem with cookies or cache. If this happens, it’s best to clear your browser’s cache and cookies.
Another option is to open a different browser (e.g., Microsoft Edge instead of Google Chrome) and test the process there.
I receive 2 emails at each chosen time, why?
It seems you are dealing with duplicate email notifications because you have configured both your personal account and your team settings. Here are the two most common reasons why you are receiving two emails:
Personal account and Teams: If you have email notifications enabled for both your personal account and the team, you will receive two messages—one for the team and one for yourself. You can adjust this by turning off the email notifications in your profile, so you only receive the email for the team.
Member of multiple teams: If you are part of multiple teams, you will receive emails for each team. This means you might receive two or more notifications if you are in two teams. Turning off notifications for one of the teams will ensure that no one in that team receives emails anymore, so think carefully before making this change.
If you have any further questions or need help adjusting these settings, feel free to let me know!