When you start a call in Robin, the call window remains active on your screen. You cannot close it by simply clicking elsewhere. This is a deliberate design choice to ensure connection stability and data accuracy.
💡 What & Why
The call window is the centerpiece of your conversation. By "locking" the window, Robin enforces a careful workflow. This prevents you from accidentally forgetting to log a call or losing important information because you clicked through to another candidate too quickly.
⚙️ How it works
Once the connection is dropped or the conversation ends, the window remains open. This gives you the space to finish your administration. Only after you have entered the required information and clicked the save button will the window disappear, freeing up your workflow again.
🚀 Output & User Experience
Robin specifically uses this window for the following crucial steps:
Recording Notes: Write down your findings directly during or after the call.
Call Outcome: Select a mandatory call result (e.g., "Voicemail" or "Not interested"). This is essential for your reporting.
Follow-up Actions: Immediately see alternative channels (such as WhatsApp or email) if the candidate didn't pick up.
Correct Storage: The call is only officially logged in Robin (and your ATS) when you close the window using the designated button.
⚠️ The limits
Focus: You cannot start another action in Robin as long as the call window is open. Always finish your call administration first.
Technical: Forcing your browser to close can lead to incomplete logging; therefore, always use the buttons within the window itself.
❓ FAQ
What if I called by mistake? Even then, you must select a result (e.g., "Wrong number" or "Error") and click save to close the window.
Does the line stay open while the window is open? No, once the call has technically ended by you or the candidate, the connection stops. The window only remains open for administrative processing.
Can I move the window? In most cases, the window is in a fixed position so that it doesn't completely block the rest of the candidate information.